In a recent webinar, UK partner sales manager at Telavox, Andy Brunt, discussed how firms can best maintain customer service during a major disruptive event such as the Covid-19 pandemic.
In such unprecedented times which have brought with them a raft of unprecedented challenges, Brunt highlighted that businesses have been forced to transition toward living and operating in a digital world where success becomes largely dependent on technology.
Brunt says: “Traditional on-premise technology has proved extremely challenging to manage and scale during this pandemic and providing the same level of customer service for some businesses has been almost impossible.
“During this session, we talk about the challenges businesses have faced, the effects on customer service and the end-user experience. We also explore how technology can adapt to a remote workforce while still offering the same levels of service we are so used to.”
Within the webinar, Brunt also covers a range of associated topics, including how the pandemic has impacted sales for certain firms, and how challenges arising from that issue can be best addressed. He also discusses further aspects that business leaders ought to consider to maintain customer service and ensure that client retention remains high.
The role of cloud technology in maintaining customer service is a prevalent topic within the webinar, with Brunt highlighting how it can provide business chiefs with deeper insights and understanding into how their company is performing in the field of customer service and how they can best meet the needs of their clients.
The webinar can be accessed here.
Photo by Annie Spratt on Unsplash
