Total QSR is one of five catering equipment services firms that has been shortlisted for the 2021 Foodservice Equipment Journal Awards.
Alongside fellow nominees Crystaltech, Marren, JLA, and Rational Technical Services, Total QSR have been invited to the gala ceremony at the Hilton Canary Wharf next month, where the winner of the Service & Maintenance Specialist of the Year award will be announced.
The Service & Maintenance Specialist of the Year crown recognise firms within the space that are able to adapt and come to the rescue when they are needed most.
The award will be handed out on September 23, the first night of the Commercial Kitchen show.
Foodservice Equipment Journal is the sister title Catering Insider, which announced the nominees in a story this month.
Profiling Total QSR, the report read: "A clear customer-led approach saw Total QSR cultivate new relationships during the pandemic, including four major service contracts that added £1.5m to its turnover. An extra 10 engineers have been recruited to the business to support its growth, with the company also launching a refrigeration sales and repair service.
"That has brought new opportunities in terms of coldroom projects and refrigeration maintenance contracts. It provided assistance on compliance, hygiene and sanitisation to help customers reopen after lockdown, making sure that any outstanding remedials from engineer visits were completed. Vans and stores stock were increased during the pandemic to aid engineers’ first-time fix efforts, while a refresh of its van livery has ensured the brand is easily recognisable on the road."
Established in 1989, Total QSR prides itself on its customer-focused approach, something the firm has developed over a number of years.
Writing in a recent edition of The Parliamentary Review, operations director Luke Herridge detailed how the firm cater for a range of clients.
"Our main aim has been to ensure that our customers stay open for business. We ensure that all our engineers are trained to achieve this," he said.
"This brings us several challenges, as our customers use a broad spectrum of catering equipment from many different countries and manufacturers, and frequent model changes and upgrades result in our engineers carrying £40,000 of van stock on average. The need to carry such a large van stock enables a high first time fix percentage.
"Our challenge was made easier when we updated our job management software to simPRO. This enabled us to manage our purchases closer, improve our reports and enhance our stock management and automated stock reordering. This allows us to tailor individual vans to the client base in each area. Our financial commitment to holding stock has been at the forefront of our promise to our customers. This has, in turn, enabled us to ensure that our customers stay trading when others would be unable do so, setting us apart from the competition."
