Suffolk-based domiciliary care provider Heritage Care at Home Ltd [HCH] has recently moved into a new office after being at the old premises for ten-and-a-half years.
The new office has been converted from a former pharmacy in a building set within a conservation area, meaning the endeavour required many layers of planning permission, and it took over a year for HCH to receive the green light for the move to happen in full.
When planning permission was finally given in May 2020, the UK was firmly in the grip of the Covid-19 pandemic and the ensuing disruption.
Yet, determined to press on, HCH began the many months of construction work to convert the building and finally moved operations onto the site in February this year.
And HCH co-directors, Pat Smith & Karen Jefferson, could not be happier about the fact that the move has finally materialised.
Smith told The Leaders Council: “This move has been coming for quite some time and has taken a lot of planning permission, blood, sweat and tears. But it has finally become a reality.
“Now we are on site, there’s a little more we want to do. We are currently waiting to have planning for new doors and windows fitted and hopefully very in keeping with how the building originally looked.”
For Smith, the move represents an even greater achievement given that it was able to happen during as testing a time as the global health crisis.
“Some people thought we were crazy going ahead and doing this amid a pandemic, but this was much needed. Expanding during this current situation may seem brazen to some, but we pressed on and we did it. For that, we can be immensely proud of our efforts.”
It is widely hoped that operating within a new facility will help improve workplace satisfaction and continually fuel HCH’s exceptional staff retention rate, which has been critical to its successful provision of care.
Everybody at The Leaders Council would like to congratulate Heritage Care at Home on the move and wishes them the best of luck on adding the finishing touches to the new office.
