<div class="editor-cover-image" data-dimensions="780:300" data-pmr-editor-image="" style="background-image: url(&quot;https://leaders-council-web.s3.eu-west-2.amazonaws.com/uploads/store/c3450cefc433d5ae50be7887908c45cd.jpg&quot;);"></div>

 <div data-pmr-editable="" class="medium-editor-insert-plugin">Paul Edwards, Co-Manager of Compton View, brings a wealth of experience from the pharmaceutical and research sectors to his current role in the care industry. With a degree in organic chemistry, a PhD in chemistry, and an MBA, Edwards’ career began in pharmaceuticals, where he spent two decades working on drug discovery and development. He explains, "I transitioned from organic to medicinal chemistry and worked on discovering new drugs and medicines," during his tenure at Pfizer UK, most notably contributing to projects related to HIV treatments.His journey took him across Europe, including a pivotal role in Germany, where he headed a team focused on discovering new medicines for type 2 diabetes. Later, he returned to the UK to work with various universities and biotech companies, helping to spin out innovative projects, including diagnostic tools for epilepsy and treatments for melanoma.In 2017, Edwards shifted gears, leveraging his scientific and managerial expertise to enter the care sector. His first venture was Blue Sunrise Care in Yeovil, followed by the acquisition of Gables Residential Home in 2020. "I wanted to diversify into a new area," he says, noting how his background in research and process optimisation has influenced his approach to running care homes. "I've tried to change things in how we work to make our jobs better," Edwards adds, highlighting his commitment to innovation within an industry he believes is often underfunded and understaffed.For this year alone, Compton View have been nominated for a number of professional award with a total of ten wins, including Care Home Team of the Year Bristol 2024 and Best Residential Care Home Bristol 2024, and five highly commends.Maximising Efficiency and Maintaining Quality in Care HomesIn running a care home, particularly in an underfunded sector, efficiency is crucial. One significant way to achieve this is through optimising back-office operations, which can result in better care for residents. For example, one care home managed to reduce food expenditure by a third through a thoughtful approach to purchasing, while maintaining high-quality meals. This was done by normalising food products—comparing items like tins of beans or loaves of bread across multiple supermarkets, rather than relying on a single source. By mixing and matching to find the best prices, the home was able to free up significant resources. These savings were then redirected to more valuable areas, such as hiring additional staff or introducing new forms of entertainment and care for residents.Beyond food, the same cost-efficient mindset was applied to other areas, such as stock control and medication management. By ensuring that the right equipment was always available, staff were able to work more smoothly, creating a better environment both for themselves and for the residents.This efficient, hands-on leadership, along with the ability to connect with staff on a personal level, helped build trust and a sense of loyalty. As a result, the staff turnover rate in the care home remained impressively low—under 5%—in an industry where turnover typically exceeds 20-30%. Additionally, the smaller, more personal nature of these homes allowed for better resident-staff relationships, a critical factor in maintaining high levels of care, something that is often lost in larger operations.Preserving a Legacy of CareIn reflecting on the challenges facing small care operators, Paul shares a candid thought about the uncertainty of passing on a business built with care and commitment. "I’ve never thought of my legacy," he admits. Edwards emphasised the importance of finding the right buyer, someone who will honour the legacy of care that has been established. "You can say that you want to sell to someone who has an interest in the residents," he explained. He recalled being reassured by the vendors from whom they bought the care home, who expressed a similar sentiment. "That’s what we were told—that they wanted to sell to someone with an interest in the residents, which obviously we had, otherwise, we wouldn’t have won the awards we have."Still, he acknowledged that the process of handing over a care home involves more than just transferring ownership. "I would love to say that we would have someone that could take on what we’ve done, the ideas that we have, and develop them," Edwards reflected. He recognises the limitations inherent in any individual’s vision. "Every individual has a limit to what they can do and envision. That’s why you need other people coming into the genetic pool to shake things up and bring in new ideas, because you get an order and you get less inventive maybe."For Edwards, the key to a successful transition lies in ensuring continuity in the quality of care, not just focusing on financial outcomes. "I think the important thing is not the money you make from selling the care home and retiring. It’s keeping the way the current residents—and future residents—are looked after."As he thoughtfully concluded, "That’s the legacy. It’s the care that we put into the people on a pastoral level, as well as the medical, that continues."</div>

Paul Edwards, Co-Manager of Compton View, transitioned from a successful career in pharmaceuticals and research to the care industry, applying his scientific and managerial expertise to enhance operational efficiency. With a background in drug discovery, Edwards now focuses on optimising care home processes to improve resident care. 

From Pharmaceuticals to Compassionate Care: Paul Edwards' Mission to Innovate and Preserve Quality in the Care Sector

<div class="editor-cover-image" data-dimensions="780:300" data-pmr-editor-image="" style="background-image: url(&quot;https://leaders-council-web.s3.eu-west-2.amazonaws.com/uploads/store/8f5a7cf17959119fe5eefd8d1ff9e580.jpg&quot;);"></div>

 <div data-pmr-editable="" class="medium-editor-insert-plugin">Margaret Ollivier, CEO of Expect, has spent the last 20 years dedicated to making a difference from within the charity sector. What’s more, her approach to leadership is deeply influenced by the good managers she has encountered throughout her career. “The people that I admire are good managers that I’ve had and people who I consider to be good leaders,” she says. These individuals have inspired her to bring out the best in her staff, encouraging active participation and fostering a strong ethical foundation. Her experience has been shaped by such excellent managers, especially since she became a senior leader about 15 to 18 years ago. These managers have earned her utmost respect by handling challenging conversations professionally and empowering their teams.As the CEO of Expect, Ollivier emphasises the importance of treating everyone with respect, regardless of their status. “I treat everybody the same. It doesn’t matter who they are, everybody’s got a valuable input into the organisation,” she asserts. This inclusive approach is crucial for achieving the organisation’s strategic goals. She believes that leadership is about being a decent person and not instilling fear in others.Communication skills are key to Ollivier’s leadership style. She stresses the importance of involving as many people as possible in decision-making processes. “Whenever I can, I involve the entire staff team,” she explains. This approach ensures that feedback is gathered on potential changes and new initiatives. For instance, when opening a new service, she tasked her Director of Operations with creating a strategic plan that involved input from as many people as possible.Expect has various reward and recognition schemes, including CEO commendations and employee of the month awards. Ollivier believes in recognising and rewarding staff contributions. The organisation also encourages staff to propose new ideas that can enhance their work or save costs. If an idea has a financial benefit, the person who proposed it receives a bonus based on a percentage of the savings.Leading by example is a cornerstone of Ollivier’s philosophy. “I don’t expect my staff to be in here at 9:00 in the morning if I’m running in at 10:00 every morning,” she says. She also participates in everyday tasks, such as making tea, to demonstrate her commitment to the team. For her, leadership is about common courtesies and not overcomplicating things.Ollivier acknowledges that leadership has changed significantly over the years, becoming more inclusive and approachable. She maintains an open-door policy, allowing staff to meet with her regularly. This approach helps her stay in tune with the organisation’s needs and ensures that decisions are well-informed.The passion Margaret has for the role of community in social care shines through. “We are community-based and are very community-led. Everybody engages within the communities,” she states.She stresses the importance of clear communication with decision-makers, backed by evidence. “We need to be clear and concise in the message that we are giving and hope that those decision-makers are going to listen to us, ask for our evidence, ask why you’re saying that.”Ollivier also highlights the shift from a caring role to a supporting role in social care. “Support work is incredibly different. We support people in doing things for themselves. We promote independence and having everything done for you does not bring about your independence.”She advocates for better pay for support staff, recognising the complexity of their role. “It’s much harder to support somebody to be independent than it is to do all the caring for them… I really want to see a massive increase in the hourly rate that we can pay support staff.”Approaching the end, the conversation turns to Margaret’s vision for Expect. “A legacy would be a happy staff team who felt valued, listened to, and rewarded financially, and very happy service users who are able to actually move on into more independent living.”&nbsp;</div>

Margaret Ollivier, Expect Ltd's CEO, goes out of her way to ensure the wellbeing of her staff, such as including them in crucial decisions whenever possible. Read her feature to discover Margaret's leadership insights and how Expect make a difference. 

Margaret Ollivier: Ensuring Respect and Inclusivity at Expect Ltd

<div class="editor-cover-image" data-dimensions="780:300" data-pmr-editor-image="" style="background-image: url(&quot;https://leaders-council-web.s3.eu-west-2.amazonaws.com/uploads/store/aa323f96f877b02e15bfaceb00217514.jpg&quot;);"></div>

 <div data-pmr-editable="" class="medium-editor-insert-plugin"><a href="https://www.leadersgb.co.uk/members/andrew-martin-planning">Andrew Martin</a>, the driving force behind <a href="https://www.am-plan.com/">Andrew Martin Planning (AMP)</a>, has carved a notable career in the realm of planning and development."I started my career in local government in London, and then I did 11 years in a New Town Development Corporation," he recalls. Andrew’s significant contribution was to Basildon, a town born from the 1946 New Towns Act. "I was there because I knew one of the architects very well, who informed me that the government required the town to expand from the original planned population of 80,000 to around 140,000. It was a great time to be there," he explains. However, the early 1980s brought about a shift in government policy, aimed at diverting New Towns funding towards addressing inner-city problems. "The government changed their policy and gave the closing date for the new town. I was only a young man then. I decided it was time to leave," Andrew reflects. The natural progression was into private practice, leading to the establishment of Andrew Martin Associates (AMA) in 1983.Under his leadership, the firm flourished, boasting a team of 45 with offices in Chelmsford, London, and Nottingham. The consultancy was acquired by Capita in 2009, a decision that turned out not to work for Andrew. Determined to rectify this, Andrew honoured his contractual obligations and then in 2012 embarked on a new venture - Andrew Martin Planning (AMP). This time, he aimed to create a smaller, employee-owned business. "We became an employee-owned trust (EOT) nearly three years ago," he proudly notes, and the company is now poised for growth following the new Government’s proposed planning reforms. "We've kept our heads above water and are looking to grow now following the drive to promote economic growth and radically increase the building of new homes. As I gradually step back, I am starting to nurture younger team members into leadership roles. But my policy has always been to bring in graduates, train them, and then bring them into management," he explains. Encouraging his team to seek guidance from experienced individuals, Andrew believes in the power of mentorship for personal and professional growth. He is delighted that most of his former graduates now hold directorships or run their own consultancies.Reflecting on leaders who he looked up to, a key figure in Andrew’s career was Alan Cherry, founder of Countryside Properties, who was a respected visionary in housebuilding and a member of the Urban Task Force. "He was a mentor who became a great friend of mine, and we worked closely together on a number of major strategic sustainable new communities, such as Beaulieu and Great Notley Garden Village" he recalls, highlighting Cherry's significant influence on his own leadership style.Thus, Andrew highlights the importance of having mentors and peers. "You often need inspiration from people," he notes, mentioning his friend Sir Rod Aldridge, founder of Capita, as another source of inspiration. AMP: Independent and Client-Focused Urban PlanningAMP prides itself on its complete independence, distinguishing itself from large firms. This independence ensures that AMP's sole focus remains on town planning and urban design, free from conflicting interests.AMP's personal approach is another cornerstone of its philosophy. "The person the client sees is the person they get all the way through the job," Andrew explains. This consistency ensures a seamless experience, with a dedicated lead managing the project from start to finish.Moreover, AMP is selective about the projects it undertakes. "We only take on projects that we feel have a reasonable prospect of success," Andrew notes. It is a careful vetting process that ensures AMP invests its resources in ventures that add genuine value to clients' assets, whether land or property.Despite its relatively small size, AMP has demonstrated its capacity to handle significant strategic projects. Notable developments include the Beaulieu sustainable new neighbourhood in Chelmsford and the new village for 3,500 homes at Bourn Airfield in Cambridgeshire. Acting as coordinators, AMP often leads large teams, ensuring comprehensive planning solutions.Navigating the Challenges of the Planning SystemThe current state of the planning system is a hot topic in the press, and Andrew is acutely aware of the issues. Reflecting on his early career with the New Town Development Corporation, he notes, "We prepared both the masterplan and neighbourhood plans for the town and granted permission under the New Towns Act. It was a one-stop shop that resulted in efficient and effective delivery of employment, homes and community facilities in relatively short timescales." Today, however, the landscape is far more complex, with multiple vested interests and significant under-resourcing in the public sector, resulting in unnecessarily expensive and considerable delays and lack of effective delivery and supply of homes. Andrew identifies political interference as a major obstacle. "There's been too much political interference, making it very difficult to navigate the system," he says. Nimby (not in my backyard) culture has exacerbated these challenges, stalling many developments due to political reluctance to make potentially unpopular decisions, despite their broader community benefits.Looking forward, Andrew hopes the new government will be successful in overturning these protectionist policies. He advocates for a more efficient and certain planning process, drawing attention to the need for professional advice to take precedence over political whims. "Decisions should respect and act upon professional advice rather than political whims," he asserts.With the new government, Andrew is cautiously optimistic about the future, buoyed by positive signals and economic forecasts. He believes the climate is becoming favourable for growth, particularly in the housing sector, which has a substantial multiplier effect on the economy. "The signs are all good, and we want to make the most of it," he states.Building a Lasting LegacyAndrew’s vision for his legacy centres on empowering his team and ensuring the firm's sustainability long into the future. "The legacy really is to build up the team," Andrew states. Having worked with some team members for nearly 25 years, Andrew has fostered a deep sense of loyalty and continuity within both the former AMA and new AMP. Since transitioning to an EOT model almost three years ago, Andrew has been preparing to pass the business over to his team. "They know the whole purpose of the EOT was to pass the business over to them over time," he explains. This gradual shift has encouraged team members to take a more active role in the business's operations and financial management, transforming AMP into a true team effort.Looking ahead, Andrew envisions expanding the firm's capabilities by potentially bringing in related disciplines. "We’re thinking about recruiting an ecologist," he mentions, noting the increasing demand for biodiversity expertise. While maintaining AMP’s primary focus on town planning, Andrew sees value in integrating complementary skills such as ecology, landscape, drainage and transport engineering. "These go hand in glove with urban design and the planning process," he adds.Ultimately, Andrew aims to build a highly effective and versatile team that will decide the company's future as he slowly steps back. "I see it being a very gradual process," he says, open to becoming a consultant to support his team when needed.&nbsp;</div>

Andrew Martin, founder of Andrew Martin Planning (AMP), is a distinguished figure in planning and development. Andrew has ensured the success of his employee-owned organisation through its selective procedure in the projects it undertakes, ensuring that each venture aligns with its vision of success and added value. 

In line with the employee-owned model, Andrew is preparing his team to take over, ensuring AMP’s legacy continues through its structure and future growth in complementary disciplines like ecology and transport engineering.

Andrew Martin: Steering the Course of Planning and Development

<div class="editor-cover-image" data-dimensions="780:300" data-pmr-editor-image="" style="background-image: url(&quot;https://leaders-council-web.s3.eu-west-2.amazonaws.com/uploads/store/9d3fa40a513e0ecbbc425a5e0707e1d0.jpg&quot;);"></div>

 <div data-pmr-editable="" class="medium-editor-insert-plugin">Patient-centred design is a crucial aspect of healthcare that has gained significant attention in recent years. It focuses on placing the patient at the centre of the healthcare experience, ensuring that their needs and preferences are prioritised to enhance their overall wellbeing. This article delves deeper into the concept of patient-centred design, its importance in healthcare, key elements, challenges in implementation, and the future trends that may shape its evolution. Definition and Principles of Patient-Centred Design Patient-centred design can be defined as an approach that empowers patients by actively involving them in the design, delivery, and evaluation of healthcare services. It is guided by a set of principles that include: <ol><li aria-level="1">- Respect for patient autonomy and dignity</li><li aria-level="1">- Recognition of the patient as a holistic individual</li><li aria-level="1">- Empathy and compassion towards the patient</li><li aria-level="1">- Effective communication and information exchange</li><li aria-level="1">- Inclusion of family and support networks in the care process.</li></ol>These principles serve as a foundation for creating healthcare experiences that are tailored to the unique needs and preferences of each patient.The Importance of Patient-Centred Design in Healthcare Research has highlighted several benefits associated with patient-centred design in healthcare. Studies have shown that patient-centred care leads to improved patient outcomes, increased patient satisfaction, reduced medical errors, and decreased healthcare costs.A patient-centred approach fosters better patient engagement, as it encourages patients to take an active role in their healthcare decisions. This engagement has been linked to better adherence to treatment plans and improved overall health outcomes.One example of patient-centred design in action is the implementation of electronic health records (EHRs). EHRs allow patients to access their medical information online, empowering them to take control of their health and make informed decisions. Patients can review their test results, track their progress, and communicate with their healthcare providers through secure messaging systems.Strategic Design Thinking in Healthcare <a href="https://www.leadersgb.co.uk/members/dmitry-broshkov">Dmitry Broshkov</a> is a seasoned digital technology expert and software engineer with a decade of experience in development, leadership, and research. He has held positions as a tech lead and CTO on projects initiated by Johnson &amp; Johnson, Oxford University, Médecins Sans Frontières (MSF), and various other healthcare and innovative digital startups.Broshkov highlighted the experience of implementing patient-centred design at institutions such as the Helen Hamlyn Centre and Helix Centre, which are pioneers in implementing strategic design thinking in healthcare. The Helen Hamlyn Centre uses design research to improve quality of life by focusing on human-centred design in a variety of healthcare processes, covering areas such as hospital and emergency services, patient safety and mental health. The Helix Centre, a joint venture between Imperial College London and the Royal College of Art, also uses human-centred and behavioural design principles to create evidence-based solutions that improve health and healthcare. One of their notable projects, ReSPECT, is changing the approach to life-sustaining treatment by making difficult conversations and decisions more acceptable. This project is currently running in over 130 locations across the UK, demonstrating its effectiveness. Best Practices for Implementing Patient-Centred Design Involving patients and clinicians in the development processCollaboration is crucial to creating effective patient-centred software. Broshkov emphasises that this includes conducting focus groups, testing with users and feedback sessions. These methods help to ensure that the software truly serves users and meets their needs.Ensuring accessibility and usabilityAccessibility and usability are non-negotiable, especially in healthcare. Inclusive design and rigorous usability testing help make software usable for everyone.Use of data and analytics“Data and analytics play a crucial role in improving and enhancing patient-centred software,” says Dmitry. “In practice, tracking utilisation and health indicators helps us continuously improve and enhance these solutions, making them more efficient.”Impact on health outcomesAdopting a patient-centred approach can lead to significant improvements in health care outcomes, such as reduced re-hospitalisations, shorter hospital stays and fewer complications. Effective communication and information sharing between patients and providers facilitates decision-making and patient understanding of treatment options.Key Statistics Supporting Patient-Centred Design Emphasising cultural competence and diversity&nbsp;Patient-centred design considers and integrates cultural competence and diversity to ensure inclusive and culturally sensitive care.Key Statistic Health IT Analytics' 2023 Health IT Analytics study found that 78% of healthcare organisations have implemented or plan to implement patient-centric software solutions.&nbsp;Practices that implement such technologies see a 35% increase in patient satisfaction scores.&nbsp;According to Deloitte, these solutions can save up to $100 billion a year by improving efficiency and reducing re-hospitalisations.Potential Impact of Technology on Patient-Centred Design Technology is expected to play a significant role in shaping the future of patient-centred design. Advancements in telemedicine, electronic health records, and healthcare data analytics have the potential to further enhance patient engagement, personalise care, and improve healthcare outcomes.“Implementing a patient-centred design approach is essential for modern innovative digital healthcare products because it ensures that we are creating solutions that truly meet the needs of patients,” explains Dmitry. “When patients are actively involved in the design, delivery, and evaluation of healthcare services, we can tailor our technologies to address their specific concerns and preferences. This approach leads to better patient engagement, improved adherence to treatment plans, and ultimately better health outcomes. In the rapidly evolving landscape of digital healthcare, it’s crucial to prioritise patient input to create tools that are not only effective but also user-friendly and empathetic to the patient experience.Dmitry continues, “By integrating advanced technologies such as AI-driven predictive analytics, personalizsed treatment plans using machine learning algorithms, and IoT-enabled remote monitoring devices, we can provide patients with proactive and highly personalised care. For example, AI can analyse vast amounts of patient data to predict health issues before they become critical, while IoT devices can continuously monitor vital signs and alert healthcare providers to any anomalies in real time. These innovations empower patients by giving them greater control over their health, fostering a more collaborative and informed healthcare environment, and enabling early interventions that can significantly improve health outcomes.”Despite challenges in implementation, patient-centred design is poised to shape the future of healthcare, with emerging trends and technological advancements paving the way for a more patient-centric healthcare system. </div>

Patient-centred design is a crucial aspect of healthcare that has gained significant attention in recent years. Dmitry Broshkov is a seasoned digital technology expert and software engineer with a decade of experience in development, leadership, and research. He has held positions as a tech lead and CTO on projects initiated by Johnson & Johnson, Oxford University, Médecins Sans Frontières (MSF), and various other healthcare and innovative digital startups.

Transforming the Future of Healthcare Technology Through Patient-Centred Design

Lee Healey is the Managing Director of IncomeMax CIC, a Community Interest Company based in Essex.

In Conversation: Lee Healey

Education

Advisory Work

Social enterprise IncomeMax has advised that those facing financial hardship could be eligible to up to £25,000 in extra income, and its free services are geared toward helping access it. 

Lee Healey

Latest Podcast

Career Overview

Education

Advisory Work

In the News

IncomeMax rolls out free services to help people find up to £25,000 additional income

Popular Features

From Pharmaceuticals to Compassionate Care: Paul Edwards' Mission to Innovate and Preserve Quality in the Care Sector

Margaret Ollivier: Ensuring Respect and Inclusivity at Expect Ltd

Andrew Martin: Steering the Course of Planning and Development

Transforming the Future of Healthcare Technology Through Patient-Centred Design

Become A Member